Soon after installing Windows 10, some users who wanted to ‘Reset this PC’ were getting a Blue screen error after completion of Reset. The error was:
“Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then you can restart. If you’d like to know more, you can search online later for this error: INACCESSIBLE_BOOT_DEVICE”.
Microsoft has identified the issue that is causing this Blue screen error and is currently working on a fix. As of now Microsoft has posted in Answers what to do who are encountering this error:
If you performed a Reset and are encountering this error, you should perform a clean install to restore your device. To do this:
From a different PC, visit the Software download page and run the tool to create Windows 10 installation media. When choosing whether to download the 32-bit or 64-bit version of the tool, you want to choose the version that matches the PC that you are using to create the media – not the version of the PC that is experiencing the bluescreen.
Once the installation media is created, return to the device experiencing the bluescreen, and boot the device directly to the media. (You may need to change the boot order to boot to the media.)
Once setup starts, choose a Custom install.
If you are prompted for a product key, you can choose to skip that step. If you were activated previously after first upgrading to Windows 10, you will be activated again once you connect online.
Performing a clean install will remove your apps, data, and settings and will put your device in the same state as if you were to perform a “Reset this PC – Remove everything”.