Thursday, August 19, 2010

[FIX] ‘No Internet Connection…’ Error during installation of Windows Live Essentials Beta Refresh

Yesterday an update to Windows Live Essentials 2011 beta was released. And while installing some faced problem where they were getting the error message “No Internet Connection…” and the installation failed even though they were connected to net. It was happening even using the Full offline installer.

Soon Windows Live Team swung into action and said -

“The problem you're running into is that the Windows Live Installer not only installs the language you selected, but also tries to install the Windows Live language resources that match your OS language (this avoids language switching problems later when using Windows Live client applications).  Unfortunately, the Windows Live Beta Refresh only ships in nine languages (much more coming for the final release) and when the installer tries to find these additional language resources, they are unavailable and hence the error you are seeing.  This error will occur in both the online web-version (wlsetup-web.exe) and the off-line version (wlsetup-all.exe). 

This will not be a problem in the final release as all languages will be available, but we're investigating workarounds such as temporarily changing your OS language settings and will post info here once a workaround has been confirmed to be effective.”

So one has to temporarily change their OS language to English and install.


Today they have fixed it and they have posted this -


“A fix for the "no internet connection" error you encountered has been released.  Please retry and reply if you continue to see errors in your installation experience.

Root cause is that we added functionality to the Windows Live Installer to also install language resources matching the Windows OS language and mistakenly included references to languages that are not available until the final Windows Live release.  Users installing on an OS language other than one of the nine languages released for Windows Live would have encountered this failure (English is just another language and not a unique cause of this error). 

We apologize for the negative experience and inconvenience and appreciate you using Windows Live and for providing feedback.  From this, we are updating our release tools to detect and avoid this problem in the future and investigating changing our error messages to be more helpful.”

No comments: